🔁 Refund & Cancellation Policy

At SettlePe, we aim to provide a seamless and secure payment experience. However, we understand that there may be circumstances where a transaction doesn't go as planned. Please review our refund and cancellation policy below.

💸 Refund Policy

✅ Successful Transactions

Once a transaction is successfully completed through SettlePe (utility bill payment, rent, ticket booking, etc.), it cannot be cancelled or refunded as the payment is immediately processed with the respective service provider.

❌ Failed Transactions

If a transaction fails after the amount has been debited from your account:

• The amount will be automatically refunded to your original payment method within 5-7 business days.
• If not received within this time frame, please contact our support team with the transaction ID.

⚠️ Duplicate Payments

If you mistakenly make a duplicate payment for the same bill/service:

• You may request a refund by contacting us at karunakarpatel.settlepe@gmail.com within 48 hours of the transaction.
• Our team will verify the issue and process eligible refunds in 7-10 business days.

🛑 Cancellation Policy

🧾 Bill Payments / Rent / Credit Card Payments

Once a payment is initiated, it is immediately processed via BBPS or the respective service provider and cannot be cancelled.

🚌✈️ Ticket Bookings

Cancellations are subject to the policies of the airline/bus operator:

• If supported, you may cancel directly through the "My Bookings" section.
• Cancellation charges (as per operator terms) will apply.
• Refunds (if eligible) will be processed to your original payment method within 7–10 working days.

📧 Need Help?

For any concerns regarding refunds or cancellations, please contact:

Email: karunakarpatel.settlepe@gmail.com
Phone: +91-9491993154
Working Hours: Monday to Saturday, 10:00 AM - 6:00 PM (IST)

We value your trust in SettlePe and are committed to resolving your issues transparently and efficiently.